Patient Resources
Whether you’re a first-time visitor to Coon Joint Replacement Institute or a long-time patient of Adventist Health St. Helena, you may need information about medical records, physician and hospital billing or local lodging options.
Below you’ll find resources to help make your experience smooth and simple.
Download new patient forms
Request your medical records
If you’d like a copy of your medical records, or want to send them to someone else, you’ll need to fill out a form that gives us permission to do that. Learn more or fill out the following form:
- Adventist Health St. Helena medical release form – English
- Adventist Health St. Helena medical release form – Spanish
Manage your care online
As a patient, you can view or manage your health care anytime through an online tool called MyAdventistHealth. It gives you 24/7 access to your personal health information and is a convenient way for you to:
- Access your health records in one place, including your procedure history, lab and test results, immunizations, current medications and known allergies.
- Ask to schedule, reschedule or cancel appointments anytime, even when we’re closed.
- Receive reminders of important care items.
- Send a message to your doctor for health advice.
Pay your bill
If you need help understanding or paying your bill, our financial services team can assist. Our services include:
- Answering questions about individual charges.
- Answering questions about the amount your insurance company paid and the remaining amount you owe.
- Online bill pay.
- Setting up a payment plan.
- Helping you apply for financial aid.
Review our legal and privacy policies
As a patient, you have many rights. Below you’ll find policies describing how we protect the privacy of your medical information. You can also review the terms and conditions that apply to using our website and learn how we protect the privacy of our website visitors.
Out-of-town patient support
We make it easy for you to get the care you need—even if you’re not from the area. Our client services team offers concierge-style service to people traveling to Napa Valley for joint replacement surgery.
Learn how we help with insurance authorizations, appointment scheduling and recommendations for travel and lodging.