Outcomes

“There is a better quality of life waiting for you, you just have to take the first step.”
– Beverly S Ruppert, PA-C, Coon Joint Replacement Institute

Even though joint replacement surgery is less invasive than it used to be, it’s still a major medical procedure. That’s why you should carefully consider who will perform your knee or hip replacement, and where it will take place.

Coon Joint Replacement Institute at Adventist Health St. Helena is known for providing care that is safe, effective and innovative. Our long-term data proves that after surgery, our patients have low infection rates. On average, patients who had this surgery felt much better one year later. They reported less pain, better movement, and improved quality of life—showing improvement in how their knee was working compared to before surgery.

We also ask our patients to rate their experience by filling out satisfaction surveys. Among other qualities, most respondents report they were happy with their access to care (98th percentile) and found it easy to communicate (97th percentile) with Coon Joint Replacement Institute providers and office staff.

Understanding patient outcomes

In the healthcare field, someone’s “outcome” refers to whether their health improved after having a medical or surgical treatment.

We track how well our patients do while they’re in the hospital and after they go home. This data shows whether we’re meeting important quality and safety standards set by the government, insurance companies and other organizations. And it helps us make sure every patient who chooses the Coon Joint Replacement Institute for joint replacement has a positive experience.

The results speak for themselves. Thanks to our excellent outcomes, our program is considered a high performer for joint replacement.

Patient satisfaction scores

Our strong outcomes go hand-in-hand with patient satisfaction. Coon Joint Replacement Institute consistently ranks above the 90^th percentile on surveys that rate our patients’ experience.

Percentile rankings include:

• Patients say they would recommend Coon Joint Replacement Institute to others: 99^th percentile
• Quality of office staff working together: 99^th percentile
• Access to care: 98^th percentile
• Communication with providers: 97^th percentile

If you have additional questions about our performance or program, please call our client services team at 877-747-9991.

What makes us unique

We understand that not all patients live nearby, which is why we offer personalized care designed to accommodate those who travel from out of the area. From coordinating appointments around your schedule to arranging lodging accommodations prior to surgery, our goal is to make your experience as smooth and convenient as possible—without relying solely on local options. We also have a Nurse Navigator who can work with you remotely to answer all of your questions. We are committed to delivering exceptional care before, during, and after your procedure.